The annoyances all revolve around the interface. Note that it lacks the far-field microphone of the QN90B and S95B, so you can’t use these voice features hands-free. It also lets you use Amazon Alexa, Google Assistant, or Samsung’s Bixby voice assistant via the microphone on the remote. It unlocks content from most major video streaming services, including Amazon Prime Video, Apple TV, Disney+, HBO Max, Hulu, Netflix, and YouTube, and it supports Apple AirPlay 2. Samsung’s Tizen-powered Smart TV platform offers lots of features but is frustrating to use. Further down, dedicated service buttons offer access to Amazon Prime Video, Disney+, Netflix, and Samsung TV Plus. Back/home and play/pause buttons sit below the pad along with volume and channel rockers. Power, microphone, settings, and Multi-View buttons surround the pinhole mic. A pinhole microphone above it enables the use of voice assistants with The Frame. The included remote is a simple, rectangular wand with a prominent circular navigation pad near the top. You can replace or customize this bezel to better match your home's decor the default is black, but additional bezels are available in brown, teak, white, beveled white, and beveled brick ($149.99 each). Instead of disappearing into the edges of the screen, The Frame’s bezel is a flat, rectangular frame with sharp 90-degree corners. It’s designed to look like a framed painting and features a bezel that looks more appropriate on a hanging portrait than a TV. The Frame’s big gimmick is right in its name. Even the TCL 4K Google TV 6-Series ($949.99 for a 55-inch set) looks better for just over half the price. The Frame is fantastic as a fashion piece, but you can get a much better viewing experience for a bit more with Samsung’s excellent QN90B ($1,899.99 for the 55-inch variant) or LG’s C2 OLED ($1,799.99 for the 55-inch version). That said, the TV's picture quality doesn't quite live up to its high price ($1,499.99 for the 55-inch model we tested).
Its customizable bezel, matte finish, slim wall mount, Art Mode, and One Connect Box all help sell the illusion of a magical digital painting. Samsung’s lifestyle TVs, like The Serif ($1,499.99 for a 55-inch model), are designed to look striking even before you turn them on.
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